Terms and Conditions

Mr G A Peace T/A Marten Cottage Industries.

Terms and Conditions:-

Data Protection:- Please see our GDPR Statement page for further details.

Please read these terms and conditions in full before using this website. If you do not agree with same please do not use. By using this website and placing an order you agree to be bound by these terms and conditions.

All images on this website are protected by copyright and remain the property of Marten Cottage Industries and must not be copied or reproduced by any means unless written permission is given by us. Any breach will be persued to the full extent of the law.

Contract with Marten Cottage Industries.

Once an order is placed on the website you will receive an email with an order acknowledgement confirming the details of your order received by us.

It is your responsibility to check the details of the confirmation email are correct and a hard copy should be printed for your future reference. The sending of a confirmation email is our acceptance of your order irrespective of whether or not a confirmation email is received by you.

We reserve the right to cancel an order at any time if we feel the word/name ordered is inappropriate or offensive. In such a case a full refund of any payments made will be anitiated.

Product Description.

We endeavour to describe items and show images of items as accurately as possible, however, please note that images of our framed products are for guidance only and the item you receive may vary slightly from those shown on the website. We attempt, as accurately as possible, to adhere to the published sizes, but all dimensions are given in good faith and are approximate only.

Some of the framed products shown on the website are computer generated and are intended as a guide only.

We take all reasonable steps to ensure that all the information on this site is correct but we may make changes to the material without notice and we make no commitment to ensure that the material is correct and up to date.

Cancellations and Returns Policy.

As the framed pictures are made to your specification and are deemed to be custom made, under current legislation, you cannot cancel the order unless the item is faulty or incorrectly supplied.

Should your order arrive damaged please ensure you write ‘Received Damaged’ when signing for receipt of your order from the carrier. Failure to do so may result in no corrective action being taken by ourselves.

In the unlikely event that you receive a faulty or damaged product you should notify us by email within 7 days of receipt. Faulty or damaged goods will be replaced free of charge, but please note, that we will not accept ANY returned item unless pre-arranged and agreed by us. When we have the item back for inspection the replacement product will be sent back to you at our expense.

The prices for postage and packing are to one UK mainland address only excluding Scottish Highlands.

Please enquire for prices to other destinations.

Orders will be delivered by standard Royal Mail services or by insured courier delivery services. Please allow 7-10 business days for delivery. At busy periods the delivery times may be extended but we will endeavour to keep you informed by email about the progress of your order.