FAQS

Where are you based?

We are based in Huddersfield, West Yorkshire, England.

Where can you ship/despatch to?

We can ship/despatch worldwide but our quoted packing and carriage charges are to one UK mainland address only excluding the Scottish Highlands. Please enquire for prices to other locations/countries.

How long will it take for my order to arrive?

Normally 4 to 5 working days but this may extend to 7 to 10 working days during busy periods. If you require your order for a specific date please contact us to check the current delivery period before you place an order. All delivery dates are given in good faith but cannot be guaranteed.

How many letters can my word/name be?

You can order fully framed word/names between 2 and 12 letters long.

You can order as many individual letter photo prints as you wish.

What is the size of the mount and frame?

Overall sizes of the frames are as follows:-

2 letter frame 320 x 280mm                           3 letter frame 430 x 280mm

4 letter frame 545 x 280mm                           5 letter frame 655 x 280mm

6 letter frame 770 x 280mm                           7 letter frame 900 x 300mm

8 letter frame 1015 x 300mm                         9 letter frame 1130 x 300mm

10 letter frame 1235 x 300mm                       11 letter frame 1350 x 300mm

12 letter frame 1460 x 300mm

What size are the individual photo prints?

All our photo prints are 6” x 4” (152 x 102mm). We can offer other standard sized photo prints, larger or smaller, please email your request and we will do our utmost to help.

Do the photos come in colour?

All our photos are black and white although some do have a spot colour. Please check individual letters.

Can I order another colour frame or mount?

Yes, please email us for further information.

How can I pay for my order?

We accept all major debit and credit cards via PayPal. Alternatively payment can be made by BACS, please contact us for further details.

Is my debit/credit card and personal information secure?

We only collect personal information in order to respond to your questions or to process your order. All online payment transactions are processed by PayPal so we do not see your personal financial information.

Do you have a Facebook page?

Yes, please go www.facebook.com/Littera.Photographic and ‘like’ our page to receive regular updates regarding news, events we are attending and advance notification of discounts etc.

Are you on Twitter?

Yes, please follow us @LitteraPhotos to receive regular updates regarding news, events we are attending and advance notification of discounts etc.

Should your question not be covered please do not hesitate to contact us and we will do our utmost to answer your query.